How do I fix the problem of not receiving my Hololight Hub invitation email?
Ask your IT team to allow the hub.hololight.com domain to ensure delivery of Hololight Hub invitation emails.
If you’re not receiving your Hololight Hub invitation email, the issue is likely related to your organization’s email infrastructure blocking or filtering automated messages from our platform.
Cause
Hololight Hub sends invitation emails from the domain hub.hololight.com. In some cases, your company’s IT or email security systems may block or filter emails from this domain, preventing them from reaching your inbox.
Resolution
To resolve this issue, contact your IT administrator and ask them to allow email traffic from hub.hololight.com. This process may involve:
- Adding hub.hololight.com to your organization’s allowlist (also known as a safe sender list).
- Adjusting email filtering rules or spam protection settings to permit messages from our domain.
The term “whitelisting” is sometimes used, but “allowlisting” is the more current and preferred term in most IT environments. |
Once the domain has been allowlisted, you should receive the invitation email without further issues. If the problem persists after allowlisting, contact Hololight Support for additional help.