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How do I fix Hololight Space crashing after installing a new version?

Installing new versions of Hololight Space could lead to overlapping user preferences

If you had an older version of Hololight Space installed on your Windows PC, and both the old and new versions crash after installing the latest update, the issue is most likely caused by corrupted or outdated user preference settings.

To resolve this issue you need to completely uninstall all versions of Hololight Space on your computer and delete the user preference folder.

Step 1 - Uninstall All Versions of Hololight Space

First you need to uninstall all Hololight Space Versions on your PC. Follow the steps below to continue.

  1. Press the Windows key on your keyboard.
  2. Type Control Panel and open it.

    Screenshot_Troubleshooting_Space-Crash_4
  3. Click on Uninstall a Program (bottom-left corner).
  4. In the list, find Hololight Space, click it, and choose Uninstall.

    Screenshot_Troubleshooting_Space-Crash_5
  5. Follow the on-screen instructions to remove it completely.
  6. Repeat this process for any other versions of Hololight Space you find.
  7. Restart your PC again.

Step 2 - Delete Old User Preferences

  1. Open File Explorer on your Windows PC.
  2. Click on the address bar, type %appdata%, and press Enter.

    Screenshot_Troubleshooting_Space-Crash_1
  3. This opens the Roaming folder. Now click AppData in the top navigation bar.

    Screenshot_Troubleshooting_Space-Crash_2
  4. You should now see three folders: Local, LocalLow, and Roaming.
  5. Open the LocalLow folder.

    Screenshot_Troubleshooting_Space-Crash_3
  6. Locate and delete the entire Holo-Light GmbH folder.
  7. Restart your PC.

Your system is now clean and ready for a fresh install.

Please download the latest version of Hololight Space from our Downloads section and follow our installation guide to complete the setup.