Skip to content
  • There are no suggestions because the search field is empty.

How do I fix an unresponsive Hololight Stream Client when connecting to a 5090 GPU instance?

Combination of the AV1 codec and NVIDIA 5090 Series GPUs currently causes an unresponsive state

If you are using a system with an NVIDIA 5090 Series GPU, launching a Hololight Stream instance with the AV1 codec may cause the client to become unresponsive or stuck during connection.

This issue is currently under investigation.

Temporary Workaround

To avoid this problem:

  • Do not use the AV1 encoder when a 5090 GPU is installed.
  • Use the H.265 codec instead, which does not exhibit this issue.

You can change the codec from the client device in the Settings tab.

For more information or further assistance please contact our support team.